Is there anything more cumbersome and confusing than navigating through endless patient files printed on paper? Doctors, nurses, and office staff — we understand the frustration. We live in a digital age, and it’s important to keep up. But without the right software to help you manage your medical space, you will be fighting an uphill battle trying to run an efficient practice. This is where we come in. At Crystal Clear Digital Marketing, we specialize in providing medical practices with comprehensive software solutions, such as a practice management system.
What is a practice management system and how can it work for you? We’re glad you asked. At Crystal Clear Digital Marketing, our goal is to help you maximize your revenue and simplify your operations. Learn everything you need to know about this software before moving forward.
What Are Practice Management Systems?
The technical definition of a practice management system is a type of healthcare software that helps manage the day-to-day operations of medical practices. This software is like a central hub that comes with multiple systems that allow users to track patients and appointments, deal with insurance claims, process third-party payments, generate reports, and do so much more. Instead of having multitudes of paperwork, these management systems give the administrative side of medical practices a swift way to navigate through daily operations, and it makes it much easier for doctors and nurses to access patient files.
What Are Some of the Key Features?
There are many key features that are shared by management system software for medical practices. Since the idea of the software is to boost productivity and keep operations organized and efficient, all management system software should include scheduling calendars, quoting and billing systems, and administrative task management reminders. Many software systems also include standard communication features, such as email reminders and text communication.
It is important to note that these management systems are different from electronic health records, which only store patient data. You will notice that most practices, especially those in hospitals or those that are part of broader organizations, utilize both management systems and electronic health records to operate at maximum efficiency.
However, you should also note that these management systems are not reserved for only large operations. It’s actually quite the contrary. Most of these software systems are designed for small and mid-size practices. Medical doctors, specialists, dentists, psychology professionals, and even veterinarians can use these systems.
The Social Patient Center
At Crystal Clear Digital Marketing, we have designed a specialized system for this kind of software. We call it the Social Patient Center. Our system is a cloud-based software that provides several important tools to manage day-to-day operations. We have combined marketing and management features into one software system that allows you to maximize your revenue and simplify your daily operation tasks.
We designed the Social Patient Center specifically to streamline every aspect of your practice, from processing new patients to making every patient a returning customer. The Social Patient Center has many features that are attractive for practices of all sizes. These features include:
- Integrated Practice Marketing
- Multi-Location Scheduling
- Text & Email Reminders
- Referral Tracking
- Online Surveys & Reviews
- Quoting & Billing
- Integrated Payment Processing
- Email, SMS, and Social Media Marketing
- Notification Center
- Conversion Reports
- User Productivity Reports
- Scheduling Reports
- Financial Reports
Along with our robust calendar and streamlined billing process, the combination of all of these features will drastically change the overall efficiency of your medical practice. And in addition to all of these features, we have taken great care to design our system to be user-friendly for every level of computer expertise. With an easy-to-navigate and highly organized portal, you can transform the way your practice operates and boost your earning potential at the same time.
How Does the Social Patient Center Work?
The Social Patient Center is a revolutionary, fully integrated software system. Once installed at your practice, you can easily manage every single aspect of your business through one portal. There are a few different categories that, when combined into one system, make the Social Patient Center the best management system software on the market.
Our system uses a multi-location, multi-provider calendar to keep everything on schedule. This scheduling system will reduce your no-show appointments with the use of automated appointment reminders. You can also reduce your cancellations with automated cancellation notifications. When you can keep track of spaces in your calendar, you can maximize the opportunity to book new appointments. The main features of our scheduling system include:
- Manage provider calendars for multiple locations
- Send automated appointment text and email reminders
Billing is one of the most tedious aspects of running a practice, which is why we are so proud of our speedy billing module. Our billing system gives you all the tools you need to increase your revenue for your medical practice. The billing system can also help you find new revenues to expand your services. The main features of our billing system include:
- Generate quotes and bills
- Complete credit card processing
- Complete insurance claims and processing
- Help offer membership packages and subscriptions
- Create a loyalty rewards programs
On the administrative side, there are many tasks that are required for daily operations to metaphorically “keep the lights on”. Your administrative staff have a lot of things to keep up with each day, but our task management system will help make sure that nothing falls through the cracks. An efficient medical practice is one that organizes all of its tasks from start to finish. The main features of our task management system include:
- Creating task lists
- Managing follow-up tasks
- Task auditing tool to show timeline of tasks
- Built-in task notification center
Marketing for your business can be a big challenge, especially for small practices or newer businesses. Our marketing system provides all the tools you need to integrate marketing into your regular operations to give you opportunities for more revenue.
A large part of our marketing system helps you integrate with the online presence you already have established. If you don’t have an established online presence, this part of the system will help guide you into building one. The main features of our marketing system include:
- Automated patient communication
- Targeted marketing to patient base
- Automated review requests
- Automated survey requests
Part of streamlining your efficiency means analyzing every part of your practice. We use all the data on the system to formulate analytics for each portion of your business. When you analyze the operation of your practice, you can make data-driven decisions to maximize your business success and potential. The main features of our analytics system include:
- Tracking leads and referrals
- Evaluating financial stability
- Generating financial reports
- Generating staff productivity reports
What Are the Advantages of Using the System?
Most businesses, no matter how big or how small, are run primarily through electronic servers. Using any kind of management system software is better than using none at all. But you should know that there are several advantages to using this kind of software, particularly the Social Patient Center. Aside from streamlining your operations and organizing your calendar, there are several other factors to consider:
Improving Patient Care
When you spend less time focusing on mundane tasks that keep your practice afloat, you immediately have the opportunity to provide patients with better care. Having more time to spend on patients to provide quality care is good for them and your business.
In addition to simply having more time to spend with patients, you will also have better access to their general medical history right at the moment without having to dig out relevant medical files.
Documentation errors are a pain to deal with, for both operations documents and patient documents. And these days, when even Medicare and Medicaid standards call for electronic documentation, having errors in your files can cause a lot of problems. Management systems provide a way to instantly document, chart, and code patient information, leading to fewer errors when converting written patient files to electronic files.
Electronic Health Record Integration
Storing patient files with electronic health records is quickly becoming a necessity. Many electronic health record systems are designed to be used in conjunction with management system software. For practices that are still converting from paper to electronic, your transition will be much easier if you already have an established management system.
Is a Practice Management System Right for You?
This software is designed to be used by practices of virtually any size to help you find, serve, and keep as many patients as possible. If you want to make the daily operations of running your medical practice drastically more simple while also maximizing your earning potential, then using a software system like the Social Patient Center is the right move – for you, your staff, and your business.
Practice management systems are must-haves for medical practices everywhere. If you are interested in using this kind of software at your medical practice, give Crystal Clear Digital Marketing a call. We look forward to the opportunity to help your practice run smoothly and efficiently. Contact us today to speak with a team member!