Welcome to today’s episode of true to form with your host president and co founder of crystal clear, highly regarded speaker and two time inc 500 entrepreneur. Tim Sawyer, true to form is a podcast that highlights leaders making headway in the ascetic anti-aging and elected medical industry. Learn from the experts to discover the secrets of success and pitfalls to avoid when growing all aspects of your elective medical practice. This week’s episode is brought to you by Candela, a leading US-based global medical aesthetic device company engineering technology that enables practices to provide advanced solutions for a broad range of medical aesthetic application, including hair removal, wrinkle reduction, tattoo removal, women’s health treatments, facial resurfacing, traumatic and surgical scar treatments, body contouring, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions and the treatment of acne leg, veins and cellulite. Please join me in welcoming your host, the authentic, the transparent Tim Sawyer. Hello, walk through to form
Cast that connects you to the people technology and hot topics that shape the elective medical community provided to you by crystal clear and brought to you by this week, sponsor Candela, the leading US-based medical aesthetics device company. I’m your host, Tim Sawyer, try returning guests. Welcome back. And to our first time listeners, we appreciate you joining us and encourage you to become a subscriber today. We’re going to take a little bit of a different path for those of you who listen to the program frequently, you know, that we speak with some of the top aesthetic professionals, CEOs, the top surgeons, the top dermatologists, the top medical spa owners, the top people in regenerative medicine. We try to literally bring to you the best and brightest in elective medicine. And today, like I said, I want to take a little bit of a different approach. I’m just returning from vacation the first time in six months.
And I had a little bit of time to reflect on what elective medicine as a community has gone through over the past four or five months. And I think we can all agree. And it’s okay to say that this has been tough. It has been tough, whether you were forced to close, it’s been tough from patient anxiety, from your employee anxiety to the PPP loan, to protective equipment, to when and where things were going to open up again to questions of whether or not patients were going to come back. And if they did, what’s that going to look like for the manufacturers, their difficulty in staying connected with you, the anxiety that, that you and the community have about entering into commitments to purchase new devices or enter into even contracts with folks like crystal clear, there’s been a lot of trepidation out there and it’s been a while.
It’s been a while since the elective medical community has had to deal with so much uncertainty at one time, including and not to be lost in all this where we’ve got an ongoing pandemic, we’ve got protests or riots or whatever you want to call them, then demonstrators that are causing disruption in some of the communities and actually have affected some of my friends and my clients. Um, you’ve got a crazy political climate. So there’s uncertainty right now. And the one thing that I wanted to say before, I want to talk about really, really, really some great lessons that I’ve learned that are applicable to your practice in your clinic, that you can start putting into practice today. What I want to say is that we are all in this together, and I think it’s safe and fair to say that whether you’re on the vendor side technology side, the practice management side, whether you’re seeing it, you’re on the patient side, treating people that, um, this was bent up, but we are all in this together.
And as people like to say this too shall pass. The question is when and where. And we really don’t know that right, as COVID continues to be a question Mark, because you’ve got different spikes in different communities and it remains to be a question, Mark, here’s the good news. The good news is that the clients that I speak to across the country, many of which I’ve interviewed, and you’ve heard on the podcast, you’ve heard them on the podcast. They are busier now than they have ever been. Some of you would submit that that’s a result of cancelled bookings in March and April, may, maybe some, even in early June and while. Yes, that’s a part of it. There’s some common things that I’ve in speaking with these people that they’ve shared with me, what they were able to do during the Kobe crisis, which is, and I don’t want to minimize somewhat ongoing, right?
It’s somewhat ongoing. And so what I want to do is cover some of those lessons today, but I don’t want to do it in a, uh, a preachy and bunch of numbers and charts and graphs. I just want to talk to you as a human human, to human about the lessons that I’ve learned, incredible lessons, some of the greatest quotes that I heard during this crisis, but what we had to do. So think about it. Crystal clear, right? Many of, you know, crystal clear, we’ve got 12,000 subscribers on the podcast now, which is super exciting. We’re grateful for that. Many of you know, us crystal clear is a software marketing company for elective medicine that acquires 70% of our customers from shows. Okay. So we do historically in, in 2019, we, we did 70 shows. We were on pace to do 60 or 65 again in 2020.
And that’s gone. There are no shows. So when I say we’re all part of the same community, while many of you had locked down and, and mandated shutdowns, and couldn’t get your customers, your customers couldn’t get to you. Crystal clear had a similar, not as dramatic, but a similar challenge in that all of our customers get signed at shows. We can’t go to shows how do we continue to acquire new customers? And so we had to completely reinvent the way that we do business. And what I noticed was incredible parallels between the practices, whether it’s dr Miami or, uh, the, the, even some level Candela trying to do things. But, uh, on the practice side, you see Mariposa, med spa and med spa rejuvenate, and dr. Gold and people really that you’ve heard from really doing what they needed to do to retool their business in the face of adversity, because there’s two ways we can deal with anxiety, right?
We can succumb to it, continue to do the things that we were doing in the past and hope and pray that they’re going to work again someday, which has its own challenges. So you can succumb to it. The second thing is you can use, you can channel that anxiety and uncertainty and fix the things in your business that weren’t working and improve those, and then focus on things that we need to do in the new world. Right? And so a couple, I want to share a couple of sayings with you that I heard that were, so they just hit me. These are different people that I interviewed over the course of the last three months. Some of the things that they said that was so powerful. One, I want to attribute this quote to dr. Stanley, a coral great plastic surgeon, uh, Georgia, Atlanta he’s in Atlanta, Georgia, plastic surgery, amazing guy.
He said, during this time, there are two types of consumer, the two types of content viewing, or I should say content interaction. I want to say this the right way. There are producers of content and there are consumers of content and that’s stuck in my head. Cause I kept, every time I went on Fox or CNN or Instagram or Facebook or looking at new tick tock videos, he was in my head because I said to myself, I’m consuming more content than I’m producing. And that is counter productive on so many levels, time, number one, my brain, right? Because what am I feeding my brain with? There’s nothing positive coming from any of that for the most part, right? I’m just trying to ease anxiety. And so, number one, we need to use this time. If we had a little chart that says, we need to produce more content than we consume, because that stimulates the brain in a positive way and reduces the amount of time we have to fool around with things that aren’t going to help us. That was really powerful to me. Another saying that I came across, which I don’t remember where I got it. So I’d love to give credit. Uh, but I can’t. And it was the, the thought process around now that you’re in COVID and we’re going to talk about what to do with our database and how to use our database going forward. Cause that’s really the whole thing.
The question was when is a good time to plant a tree. And of course the answer is 20 years ago. And then the second best time to plant a tree is today. And so all the things that we thought about that we needed to do that we didn’t get to prior to Colvin, we need to get through now, right? When was the best time, when is the best time to plant a tree 20 years ago. Okay. Which leads to my next favorite phrase that I heard that was so powerful to me. I was interviewing an attorney from OJM really cool guy, my friend, Dave. And he said, we were talking about financial management and this is a firm that does a lot of financial management and legal representation of all doctors. And he said, we need to make decisions during COVID that a year or two from now, our post COVID self will thank us for just process that for a second. We need to make decisions today during the crisis. And we’re still got a little bit of a crisis that our postcode itself we’ll look back on to a year, two, three, five years and say, good job.
And how did we handle the crisis? Very important to contemplate. The other thing that I learned, and, and for those of you who know me know that, you know, I’m faculty on 35 different associations, I spend about 40 weekends a year traditionally, or historically I should say, and it’s not gonna be traditionally because we ain’t doing that anymore. But we still spend a lot of time talking about great sales strategies, right? We talk a lot about sales. We talk about the fact that elective medicine is a retail business and we need to really hone our sales skills. And that’s true. But the more that I talk to people about how they’re getting people comfortable during the middle and end as we come out of the main lockdowns, COVID part of it. There’s a lot of talk about education being the best sales tool, along with efficiency.
And so on the education side, I talked to Jenny limos, who was the lead medical assistant and laser technician from lakes, dermatology, great podcast. You can find it super easy, but in terms of less selling and more efficiency, I interviewed dr. Miami who’s the largest client that we have. He’s probably the largest plastic surgeon in the country, which would make him the largest plastic surgeon in the world. He’s a celebrity. And he talked about more direct contact with the provider, the surgeon, and less interaction between intermediaries not to minimize the patient coordinator role, but to make that more efficient. So what was the lesson that came out of that patient goes to the website and he discloses this isn’t anything that’s not a secret patient, goes to the website, has the ability to upload the inquiry, fill out. He makes them essentially he booked two years out.
So you basically got to go through a little interview process that he creates. And it’s real. You’ve got to tell him why you want to get surgery. You can upload your photos right into the form. He then looks at the photos. And if he accepts you as a surgical candidate, you get a notification which is automated. Then you go to his console calendar and you, the patient book, your concept, your official consult with him when he does the consult. If that goes okay, you then get another notification that says your surgery can be booked 20, 21. Whenever it is, we need X amount of dollars today to hold that spot, you put it in the spot. Then you go into his automated marketing process and that stays in touch with you. And it all looks like it comes directly from him, which he’s created all those pieces, but it’s all automated.
And so what he’s done is made it so much more efficient for the patient to interact with the actual surgeon, less bureaucracy, less clicks, higher conversion rate, higher patient satisfaction. And in all, in all are all around a better process. So there were so many things that I heard that came out of this, a lot of really cool innovations, but the one common thread between crystal clear, any great vendor and the practices was communication. And in your case, patient communication, those practices who were in the best position to communicate with their patients were getting, were able to get through this relatively pain free. And what does that mean? Relatively pain free. That means that at the end of, and kind of, you know, crystal clear my lawyer, friends, whoever I have as a friend, we’ve all got the same sentiment. If we can get to the end of 2020 and be at the same position we were at at 2019, 2020 was a good year guys, if we can get to the end of 2020 in the same position we were at, if you were doing great in 2019, it was a good year, right?
And so now in some cases I’m hearing particularly very well run med spas, their head these months, they lost a little bit in the, you know, those couple of months, but they’re ahead. There’s a search. So consumer confidence is high in terms of that, but they were able to do it through great patient communication. And let’s talk about what that means, right? Great patient community. There’s only so many ways you can communicate with a patient. And if it’s more and more difficult for them to walk in, do a consultation, then how are we going to find these people, right? Not a lot of people at the gym, giving referrals, none of that’s happening. So just stay with me on this journey. How do we communicate? We have the phone, right? The ability to call everybody, not very efficient, but you can do it, right? Which means you need a good mobile number.
Every patient more efficiently is you can text them right to do that. You need to have again a mobile number and then a HIPAA compliant way to send text from a real phone number. Because if you send them from a real phone number, then the people will open them up more, more full than the two eight dash five, six, six, or whatever. It is not a fake number. You’ve got to have the ability to send texts and receive texts. And I want to talk about on a personal level. I want to talk about texting prior to March of 2020. I was and said this on the stage many times I was reluctant to advocate for mass texting. In other words, I was cool with texting appointment reminders. I was cool with texting pre preop, postop, how you’re feeling you some ice. Those, I was cool with all that I wasn’t sold.
And probably my ignorance prevented me from digging into the data I wasn’t sold on the concept that you could use texting to drive sales. So mass texting, right? And I’m going to get back to how we deploy that and how you can do the same thing. But that, that saved my business. Literally email, right email combined with phone and text super important. Crystal clear I spend, and my marketing director, Audrey NAF spent so much time curating our database was that that’s the value of our business, right? I think we’re up to 35,000 names in our database. We do everything we can to keep that database clean, not a bunch of junk in there. And we want to make sure that it’s updated, that we have a primary valid email address. And when we can, we have a mobile number that’s that saved us.
So you’ve got it again. I don’t want to be preachy, but there’s really no excuse for not having 100% email penetration in your database. I’m paying attention to that because it’s all this stuff could happen again tomorrow. We’re going to get to that too. Okay. Your site, your website, right? The ability to post your COVID notifications, Hey, here’s, what’s going on. Your ability to upload maybe there’s new disclosures associated with COVID. There was a lot of talk and a lot of the webinars that we did where, um, we want to have patients now sign, Hey, you understand that you’re getting an elective medical procedure and it’s a waiver, right? That, that people can’t Sue you for getting COVID or trying to say they got COVID in your location, right? That’s the site becomes invaluable. What else is important about the site? And this is the people who did this well are doing great.
The number one thing, patients are asking themselves right now in most parts of the country, is am I safe to come into the clinic and get a purse? Am I safe? And how, what COVID protocols have you put in place? And just putting we comply with CDC guidelines, you’re all set. Don’t worry. That’s, that’s really not enough, right? Because it doesn’t speak to commitment. So we need to create content that says, and here’s the best news we’ve gone above and beyond patient safety is our number one concern. We will only, we will not. We will. We promise. We insure, in other words, communicating to your patients, that they are safe to come and see you. And the site is one of the best ways to do that. Right. But you’ve got to pay attention to that. You can’t just throw up some boilerplate COVID-19 yeah, we get it kind of thing. That’s really not that doesn’t demonstrate a lot of care and commitment, right. So you’ve, you’ve got to do that.
And then you’ve got social, right? And, and outside the debates of which social mediums are better than others. That’s not the point. The point is if we just focused on Facebook and Instagram and particularly, but those two combined, if we had built, if we had curated a following on our social mediums, think of how much easier it would have been to stay in contact with your patients, keep them updated on where you were at and what you were doing. Keep that emotional connection and set the stage, or when you’re going to reopen what they can expect from the reopening, any discount specials, or if you pre-book pay now, pay now, treat later, whatever it is, social would have been a great way to do that. How were you going to be able to do that? You had to have a social media following a loyal social media following, and now more importantly than it was before, and while it’s not really a communication tool, it does dovetail into that is telemedicine, right?
How can we deploy telemedicine in a way that we can make consultations easier, make patients more comfortable and do it in a HIPAA compliant way? And it’s, it’s crazy because I had to, my GI doctor tried to get me on a there’s a program out there called doxy, and she want to do a telehealth appointment. She couldn’t get doxy to work. Then she has me go on my phone to do Doximity, which is, I guess, another one she had that she preferred she couldn’t get that to work. And then she said, just give me a call. So that’s obviously bullshit. Right? So if you’re going to use telemedicine, right. Find an app that you’re comfortable with practice with it a little bit, make sure that there’s no hiccups and bleeps and bumps and that you can use it effectively. Right? So let’s just recap, phone, text, email site, social telemedicine.
That is the future. It’s actually not the future. That is the current state of elective medicine period. End of story. And it’s personal for me because like I said, there won’t be any shows in my humble opinion or not a lot, no large shows through 2020. And there may not even be shows to that extent in 2021. Well, I’m like you, I’m trying to figure out you’re chasing patients. I’m chasing doctors and medical spa owners and things like that. And I’m cut off from those people completely from a show perspective, there’s no shows. So I’ve been cut off indefinitely from 70% of my client acquisition. So what do we do? And I want to share a model with you that we put together out of 100% necessity. Not because we’re smart, but because we had to. So what I did was I took anxiety and channeled it into a strategy.
Okay. So we knew Audrey and I knew that it’s going to be impossible to take that show. So we had to create shows. So the first thing we did was make sure that we had a platform to do webinars, consistent webinars. Then we went out, we read and we thought to ourselves that our friends, our vendor partners, that we, you know, our traveling caravan that we’d go out with, they’d be in the same position as us. And so if we could do events with them, they could benefit from our database and we could benefit from their database, grow our databases together with all our vendor partners. And then we’d be able to expand our exposure. Right? So we, we did eight webinars a month found some of the coolest doctors in the world who are clients. They were super receptive to join. We created good content, right?
So some form of online event, right? For those of you who still, you know, can’t do nights of Botox or can’t do backyard events or whatever it is, you can do online events and you can do them in a fun way. Right. But you you’ve got to do that inside your personality, but you need to do that. Right. And you need to promote it on social, on the site email, because then what happens? You increase your database and once you increase your database. So this is kind of crystal clear as game. Okay. And the, the cool part about this conversation guys is I’m playing this game with you. We’re playing it together, right? You’re, you’re my, uh, the other person I’m Jason and my wife is the person you’re chasing, but we’re doing the exact same thing. So it starts with a good ground game with webinars, which means you have to go out and build friendships right?
In our community. We got to go out, find doctors, vendor partners, hundreds of phone calls in your community. You need to go out and find, you know, that really good fitness center, the yoga studio, that whatever it is, that’s complimentary to what you do and try to do good quality online local events for people who are stuck in the house and have anxiety, you know, happy hours, all that stuff became very popular. You can do the same thing and then you can grow each other’s databases. They can leverage yours because you’re promoting it to yours. You can leverage theirs. And now you’ve got them in the database. What can you do? Right. So what we did, as soon as we get, you know, we get 200 people to sign up in a free online event. You can get 40 to 50% of the people to show up.
So if they’re not in my database, that adds to it. And then once we have the, once we’ve gotten those new opportunities, we have their email. We can email them immediately in an automated way because we put them into a group that group all gets the same email communication. And then we want to promote crystal clear and during COVID right. And it’s still going on. We discovered the power of trying to help people become clients through creative ways to acquire them, meaning whether it’s deferred payments, whether it’s discounted set of fees, whatever it is, we came up with a special offer that made sense was compelling to them and would get them from, Hey, I love the webinar to, Hey, this seems like a cool company to get it calling us and getting their mobile number. Right. And then once we have their mobile number, now we have the ability to a couple of times a month.
And many of you probably received these, but a couple of times a month, we can text you, Hey, don’t forget. This is what’s going on this month. Don’t miss out. Don’t miss out. Don’t miss out, whatever it is. And then you start to train that database to expect the email, to expect that that text two times a month. And then you, we need to get clever about the offer, right? And that offer could be join our loyalty rewards program, become a member benefit from a preferred scheduling, by the way, have you checked out our new retail offerings, perfect our in home kits that you can use. Awesome. In-home facials. Then we’ve got to work on our online stores, right? By the way, free tele you know, telephone call telemedicine phone call, happy to do a consultation, let you know what we can do. And the point is this guy’s doing what we’ve always done is not going to work. And I have to accept that that is that opportunity is cut off. And so if I just sat there and waited for shows to return and all the things that we enjoyed and benefited from association relationships and all that we’d be dead.
And so, because we were in a position where we had an updated database, we had the right technology, our own to be able to auto text and mass text and mass email. And we had built up our social followings and we do consistently update our website. We were able to with cam with creative offerings to help people, we were able to sustain relatively similar volumes from, from 2019. And I say that again, not boastful, but we started to plant the tree seven years ago. Right. And, and the other thing to think about it’s really important because I was a little surprised by the PPP approach, meaning, um, the government granted those, it was a shutdown, a lockdown, the government providing funds that wouldn’t have, would not have to be paid back if folks maintained their current level of head count, not payroll per se, but headcount, I believe.
And I’m not an expert. I have a crystal degrade manages that piece of our business. But, um, and when I say surprised, it was great, it was necessary. I hope everybody that needed it. Got it. But in business, what we have to understand is there’s always going to be the next crisis, 2008 economic meltdown, right? We started a business in 2005, doing digital marketing and CRM for banks and mortgage companies signed a ton of them in 2006, 2007, those contracts weren’t worth anything. Banks weren’t lending credit unions were dying. Mortgage companies were falling by the wayside. We were literally dead. And we had to retool the entire shop for the insurance industry, which was actually heading into a better spot because online shopping for insurance was becoming a big thing. Retooled, the entire shop got into the inc 500 and sold the business. Right? Two great books.
I want to recommend you probably heard these a million times. One is called, who moved my cheese, who moved my cheese, right about sniff and scurry and a couple of other mice, great book, right? The other is, if you’re locked in, you’re thinking right now, and anxiety is controlling. Many, most of your thoughts, feelings, and the uncertainty is killing you. There’s a cool book. And I hope no one’s offended, but it’s called unfuck yourself. It’s literally a great book, unfuck yourself. I highly recommend that you go out, get a copy, read it and just process what’s in the book. And so again, my encouragement, number one, let’s go back to my original statement that we’re all in this together, right? That fear can, or anxiety will manifest itself in one or two ways. It will cripple you. It will negatively impact your decision making in everything, whether it’s, um, relationships, love, family, business, whatever can cripple you, or it can fuel you.
Right. And one of the other little tips I picked up along the way was I knew when somebody was in trouble, when they would speak, every sentence would include broad generalizations words, like everyone, everything every day. And it was always an always and they, and them, because what that does is it fuels a narrative in your brain that everything’s dead, nothing’s ever coming back. And there’s nothing I can do about it. And that’s not true. There is everything that you can do about it. Are there some things that are going to happen that we can’t control? Yeah, of course. Are there going to be new challenges after a vaccine? If the river is one with Colby? Yes. There’ll be another housing crisis to be, just look back at all history. Right? We’ve had the longest running with the exception of the month or so from Kobe, the longest running bull market in the world in, I think in history stock market was at 29,000.
That’s not going to last forever. Housing prices never go up forever. Right? We’ve got just, just look at lending. You know, if you’ve got a device to sell, if someone’s going to device to sell and they can’t get financing for you guys over a hundred thousand, because the lease companies have tightened up, they’ve got to adapt, they’ve got to adapt. And we’re all in this together. My clients need to adapt and I encourage them to adapt. And nobody wants to go through pain and do new things or try new stuff. But it’s what we have to do. And on a personal level, more personal level, I’m just so grateful. I’ve now done almost 60 interviews over the course of a year and a half with the top, top, top elective medical professionals in the world. And I’ve learned so much and I’ve seen so much passion, passion drive creativity.
And I want to share, cause I, one of my favorite people in the world, her name is Christie Marie. She owns Mariposa, med spa. You’ve heard her on the podcast. One of the coolest things that I heard her say, first of all, we talked about her numbers. What she was able to rebook basically lost only 3% of our patient base through the worst, the teeth of the pandemic. But what I love about her is she said to him, the way we got it going was when the people showed up in the parking lot, we would tell them to text us. We didn’t want them to wait. We would text them when they were ready to come in and then we would take their temperature. Well, there was people, what she thought was a disproportionate number of people who were above slightly above 100.4, right? So they weren’t sick, but they had a threshold.
And if you will, over a hundred 0.4, you couldn’t get your treatment. And she had a hypothesis. The hypothesis was, people were getting there, turning the car off, go Oklahoma, it’s freaking 90 degrees. And they would sit in their car, get hot, get the temperature and get what’s really an abnormal reading. Right. So she would tell them, she started telling people, go back in your car and turn the air conditioning on texting me in five minutes. And she saw those, those anomalies, those temperatures coming down, and that’s the kind of creativity. That’s the kind of thinking, that’s the kind of over, under, around through whatever I have to do to get through this and keep pushing forward. Right. And so I just, I was thinking about this so much on vacation and yes, it’s a little bit of a different format. And I promise we’ll go back to keeping, keeping you up to date with the latest trends, the best speakers in the elective medical community. We will absolutely continue to do that, but I thought it was, uh, just some things that I wanted to share to make sure that, you know, so what do we finish on? We want to finish on this.
What we need to do is act as if this is going to first of all, go on for a bit and it could happen again. It might not be coronavirus. It might not be financial collapse. It could be hurricane a disaster, tornado, a war, whatever it is, right? Those things are gonna happen. We can’t focus on that. We can focus on the things that we can control, right. And what I discovered the life lesson, and this is across hundreds, hundreds, we work with over 400 practices. I speak with thousands and it all came down to patient communication, phone, text, email site, social tele-health, and are really freaking solid internet ground game, right? The ability to gather a party of people together on the internet, get them excited, get them a special offer because your database is tightened, right? Follow up with those who are opening your emails and paying attention to it.
Have great skilled salespeople on the phone and get those people we booked. That’s the model. And so I just wanted to share that with you guys. And if anybody, the other thing we’ve never done on the podcast, and like I said, we’re rounding 60 episodes or so over 12,000 people have downloaded it. Um, if there’s any questions that you have, you can always please feel free to email me directly. And it’s tSawyer@crystalcleardm.com. That’s tSawyer@crystalcleardm.com. And please send me your feedback. I want to know, it seems like we’re doing good. We add about a thousand new subscribers a month. But if there’s things that you want to hear more about, if there’s certain type of person or doctor or surgeon that you want us to interview, let us know if there’s training that you want to provide, whether it’s practice management, whether it’s database management, technology management, whether it’s sales management, we’re happy to do it because we’re proud of what we’ve been able to accomplish.
During the past four months, we’re proud that we were able to associate ourselves with other people who were we’re looking forward. And we’re thinking about the future before that, before this calamity happened and we’re grateful, we’re grateful for our listeners and our subscribers. So send me your feedback, send me your questions. And we’ll be more than happy to continue to improve. We want to grow our viewership and we want to create a community of people that feel like this is a safe place to come together, right? Where they can share their hopes, dreams, fears. That’s what we try to get people sharing personal experiences in elective medicine. We’re all doing this together. And of course it wouldn’t be a crystal clear podcast. If I didn’t say thank you to Candela, they become great friends through this. We look forward to working with them. They’ve got great doctors that we’ve interviewed.
Um, thank you to our friends at, at salt facial. They, they become great friends and just all the vendors that we’ve been able to work with from environ. I’m not going to say the list, cause I’ll forget somebody and somebody get mad, but we were just grateful to participate with them. So send us anything that we can do to improve. Uh, if you’re interested in learning more, obviously everything that I talk about today, crystal clear has spent countless years and millions of dollars perfecting that system. And that system is in place in some of the largest elective medical practices in the world. And it’s also in place in the single provider med spas that are just starting out, right. We can figure out a way to make it work. We’re being super creative with our, with the financing, the money, all that. We’ll figure all that out, but you’ve got to have a desire. You’ve got to have a desire to improve, right? So go to the website, check us out. Crystal clear, D m.com crystal clear D m.com. We’re always running really cool monthly specials. People have really appreciated that. Um, give us a call. So just go to the website, crystal clear dmd.com. Click on sales guys would love to hear from you. We’ll come up with a creative way and we’ll put all this stuff in place in your practice. Easy, easy to do. It’s easy to implement, but it’s essential to your success.
And after this four months that I spent in the trenches with everybody, here’s what I know not doing. That is not an option because the best time to plant a tree was 20 years ago. And the second best time to plant a tree.
Thank you for listening today. Hope everybody has the courage. Everybody to get out here and doing community. You reach out to us, let us know how we’re doing your feedback, and we’ll see you again next week. Thanks for tuning into this week’s episode of true to form brought to you by Candela a leading US-based global medical aesthetic device company engineering technology that enables practices to provide advanced solutions for a broad range of medical aesthetic applications. To learn more about this week’s podcast sponsor, visit Candela medical.com and to learn more about your podcast provider crystal clear, visit crystal clear dm.com. Be sure to subscribe to the show on all your favorite music apps, including iTunes, Spotify, SoundCloud, and tune in to stay up to date with the newest episode. Thank you for listening.