Moderator:
Welcome to today’s episode of True to Form, with your host, president and cofounder of Crystal Clear, highly regarded speaker and two-time Inc. 500 entrepreneur, Tim Sawyer. True to Form is a podcast that highlights leaders making headway in the aesthetics, anti-aging and elective medical industry. Learn from the experts to discover the secrets of success, and pitfalls to avoid when growing all aspects of your elective medical practice.
Moderator:
This week’s episode is brought to you by DermaConcepts, the exclusive distributor of Environ Skin Care, which provides results driven at home and professional treatment products and technology backed by clinical studies in science that are a generation ahead of other skin care companies. DermaConcepts also provides industry leading education, marketing support, and an innovative business model, guaranteeing ROI results for your practice and outstanding patient satisfaction. Please join me in welcoming your host, the authentic, the transparent, Tim Sawyer.
Tim Sawyer:
Welcome to True to Form, the podcast that connects you to the people, technology and hot topics that shape the elective medical community. Provided to you by Crystal Clear and brought to you by this week’s sponsor, DermaConcepts, the exclusive distributor of Environ Skin Care. I’m your host Tim Sawyer. For returning guests, welcome back, and for our first time listeners, we appreciate you joining us and encourage you to become a subscriber. In the last episode we spoke with financial expert and CEO of Fortis Medical Group, Anthony [Castore 00:01:41] , where he broke down his proven methodology for maximizing profitability in elective medical practices, including why profit should be your biggest expense. Process that. If you missed it, you need to check it out.
Tim Sawyer:
So with that said, we are excited today, super excited because our next guest is not only an expert speaker, she’s an amazing human being, and she’s been a good friend, and she’s part of my road family and we see each other often. Today we have a very special guest and it is my pleasure to introduce Candace Noonan, who is a licensed aesthetician and master trainer for DermaConcepts, the exclusive distributor Environ Skin Care in the U.S.A.
Tim Sawyer:
She hosts advanced trainings on this pharmaceutical [inaudible 00:02:28]. She holds certificates for internationally recognized programs including advanced skin analysis, derma needling and oncology aesthetics. And is a proficient public speaker at medical and skin care conferences throughout the U.S.A. Her belief is to never stop learning and hopes to share your knowledge gained by her continued studies. Born in South Africa and having personal experience battling melasma, she feels her passion for skin care is her biggest asset. I know this to be true and it is my pleasure, my honor, to introduce you to the program Candace Noonan. Welcome, Candace.
Candace Noonan:
Thank you so much Tim. I certainly shouldn’t start with any stuttering if I’m such a proficient speaker, should I?
Tim Sawyer:
Well, first of all, you are an amazing speaker and I always enjoy listening to you and that’s why I was so excited to have you on the program today. And so my first question is, how the heck does a young gal from South Africa end up as a skin care expert living in southern Florida, and essentially the top trainer for DermaConcepts? Tell us a little bit about that.
Candace Noonan:
Yeah. And the irony is DermaConcepts is the sole distributor of Environ Skin Care, which happens to be a South African product. And so me coming over to South Africa, actually I wanted to… wasn’t with Environ, you would have thought that that would have been the easy [inaudible 00:03:49] also. But I actually came over to the States, my husband and I left South Africa to go traveling. It’s a very big cultural thing in South Africa and Australia and New Zealand for you to sort of take gap years to go traveling. And at the age of 20, 21 that’s what my hubby and I did.
Candace Noonan:
And so six years of traveling around the world, really freedom without responsibility. We were working seasonal jobs just to earn enough money for the next adventure. And we did that, like I said, for six years. And on our final year we’re out in Lake Tahoe where after a night of dollars shots of Jager and dollar drafts, [crosstalk 00:04:25] and we’re like, “Oops, okay, well it’s time to grow up now, the backpacks aren’t going to cut it.”
Candace Noonan:
And at that stage we’d seen 48 of the 50 States and Florida really spoke to us. The weather, the lifestyle, the people, and it was affordable for a young family at that stage. So we trekked off back cross country, landed in Florida and unfortunately when I landed in Florida I was six months pregnant so my skin absolutely flared. The pigmentation was horrid. My skin was basically 80% just dark in pigments because of the pregnancy. And so at that point I decided it’s something that I’ve always wanted to do. I should have done it when I was in South Africa, for whatever reason, I didn’t. But I went back to school and I got my aesthetics license in Florida.
Candace Noonan:
And after my little one was born, I decided, “Now I have to tackle my skin care issues.” And I started researching products that were hydrocodone free, because even at that stage I knew how terrible this particular ingredient was for you. And I stumbled across Environ, and obviously being born and raised in South Africa, I literally used that product my entire formidable those young years. And so stumbling across Environ again, I decided to attend one of their trainings where I met Rob and Carol Trow, the owners and distributors you’ve done an interview with.
Candace Noonan:
Yeah, they’re amazing. And literally, as soon as I shook Rob’s hand, he was like, “Oh you should come work for us.” And I felt… Took a step back. I’m like, “No, you can’t be serious.” I mean that was… [inaudible 00:05:53] haven’t got hello. It doesn’t make any sense to me. And about two weeks later I was literally so lost. I don’t know where I was. I figured here’s a Starbucks. I had my little one with me. I was facing him, laid back, no makeup on. And Rob walked into that Starbucks on his way to the airport. So if I was five minutes earlier or later, I would have completely missed him. I’m a true believer in serendipity in the path of life. And that was literally 13 years ago that I’ve been working with them. And my position, it’s sort of just evolved into what it is and the position that I hold today, which is director of education for them. And my story, I think, speaks to two things. The product really works and working for Rob and Carol Trow and the concept is really a treat. It’s a blessing.
Tim Sawyer:
Great. It’s funny because as you know, I spend a lot of time on the road and I’ve met a lot of the folks, if not all of the folks, what I call my road family with the DermaConcepts group, including Rob and Carol. And they’re some of the most educated, passionate and compassionate people. And I think that it comes to really in every interaction that you guys have, whether it’s on the floor, in a convention hall, and it’s that kind- [crosstalk 00:07:10]
Candace Noonan:
It comes from the top and it’s that trickle effect all the way down to somebody who’s packing the boxes in our warehouse that we couldn’t have this business if it wasn’t for them. So that passion has a trickle effect and it really does… It’s sort of ingrained in every one of us that work for this company. And even through the interview process and onboarding process of new hires, it’s something that we really focus on, this culture that we’ve been able to develop in the company.
Tim Sawyer:
And that’s hard. And if you think about it, and let’s apply that thinking now to the modern elective practice. So Crystal Clear serves, hundreds of practices and what… The majority of those are not the $5-$10 million practices. The vast majority of the clients we serve, they’re $1,000,000, $1,500,000 in revenue. They’re hardworking people trying to-
Candace Noonan:
The up and comers. Yep.
Tim Sawyer:
The up and coming, a lot of them are that, that’s the vast majority. And one of the things that, and I was interviewing Anthony Castore, he’s real cool guy who’s CEO, he’s a consultant and he has a list of nine attributes that need to exist in his algorithm. And he does a really quantitative analysis of that and what some of them were cash management, some of them were, general management of people, practice management, technology, sales and marketing leadership. And I said, “Anthony, given all the practices that you’ve worked with over time, out of this list of nine attributes that you have here, what’s the most important?” And I was surprised, and this is an analytical commentary. Not-
Candace Noonan:
Yeah. Basically something you can’t measure based or something.
Tim Sawyer:
Yeah. And he said, “Tim, it’s leadership.” And I was blown away, because I would of thought thought cash management, controls, cash controls, that type of thing. It’s like, “No, it all starts at the top.” But I know Rob and Carol are great at that. But what I’d like to hear from you, because you interact with the same folks all the time is it feels like it would be a lot of discipline applied to staying true to that formula. Meaning you’ve got two people in your skin clinic now and you’re looking to grab a third or bring on a third. And I feel like a lot of times we don’t put enough time into that hire. So what advice would you have for that hardworking RN or PA who’s running her clinic? She needs to bring somebody on but she or he feels like they don’t have the time to go through the interview process. What recommendations would you have for them?
Candace Noonan:
Actually, I had this conversation with somebody the other day and to me it’s actually quite a simple answer. And when I had the conversation a light bulb went off my head because it’s true. Like I said, “How do you measure some things?” Like you have a list of ingredients so to speak, that you want for somebody to have before they join your organization. But so much of it is unmeasurable. Like you’re interviewing an accountant and you’re ask them to balance the books. If they don’t balance the books, they’re not a good accountant. It’s pretty stressful. How do you find somebody? And because a lot of it comes down to passion and that grit of really waking up every day and being self-motivated to do it. And I think if I was personally in a practice, if looking to expand and take on new crews, I think what I would really do is have them perform the treatments that you would like them to do within your practice on [inaudible 00:10:50].
Candace Noonan:
And I think from that point, just that personal touch, that exposure to their experience, you’re very quickly be able to pick up whether or not they have the ingredients that you’re looking for. Do they have that product knowledge? Do they have that passion? Do they have those hands that you’re going to be happy putting your name behind. I think that for me the biggest thing would be to have them actually perform the treatments you want them to do in your practice.
Tim Sawyer:
That’s actually really good advice. I’d be curious.
Candace Noonan:
It’s actually pretty simple.
Tim Sawyer:
Yeah, I wish there was data on how many people actually did do that. But that’s a great takeaway. It’s-
Candace Noonan:
That’s a good statistic. Yep.
Tim Sawyer:
Yeah. And a lot of it is, I think, we talk about this all the time. In a small business, everything is trade-offs. So, if I spend 20 hours trying to hire or a week or a month trying to hire the right person, then it takes away from quote getting things done. And I think-
Candace Noonan:
Yep, it takes money.
Tim Sawyer:
Yeah, and so, but in the long run, the right move is to be a little bit more patient and bring on the right people. And I… It’s interesting you probably at this point in 13 years, been in hundreds of clinics. And so I want to turn our attention to skin care. This is your expertise and it’s having a discussion around the retail side of the business. So if you look at any formula or algorithm related to growing a successful med spa or aesthetic dermatology practice, even a plastic surgery type of business, there’s this important retail component.
Tim Sawyer:
And then people could argue with whether it should be 20% or 25%. Very few people hit those numbers. Although a lot of times it can be the difference between profitability and really profitability. So how do you approach when you’ve got someone who’s trying to go through the process? And I guess there’s three things and I’m not at expert at this. There’s a few things they want to consider. One is, what should be the mix of skin care lines that I have in my clinic? The second should be what’s the best way to promote them to the public. Education, how am I going to understand these products and have my people understand them and then the ability to actually sell them? And a lot of times there’s a reluctance to cover all the bases. So kind of walk us through how you would take a practice through that analysis and process.
Candace Noonan:
Oh, that’s an interesting question coming… And literally this in itself could be a two hour lecture that I can prepare and present because there is so much consideration and so much that goes into this. From thinking about why you need skin care. So, why you need skin care really is to create brand loyalty and yes, for the profit, of course, we’re not in it… These are not nonprofits and not full profits. We’re in it for the profits and yes, that’s an important aspect of it. But in terms of skin care not only can it contribute to that profit, that bottom line, but what it does is create brand loyalty because if you’ve given them a product that works, they are obviously more likely to come back to you. And every time they come back to you, you have more and more opportunity to upsell them on other procedures that you’re doing in the practice. So, skin care is not an arbitrary ROI setting or just products gathering dust.
Candace Noonan:
It can really be a strategic way for you to consistently keep clientele coming back to you because they see the results, they like the product and every time they come back, you can hit them up with something else. So, that’s the one opportunity to it. The next thing about choosing skin care is if you really choose the right skin care line, you have a strategic partner that’s going to help you with all of the other aspects of your business, from social media to marketing to hype and this is your area of expertise of how you need unique contents to really make you stand out and your skin care line can provide you all of that. There’s always the choice between, should I go private label or should I get a brand? The benefit of getting a brand is the money that you’re saving on your private label.
Candace Noonan:
You, yourself are going to have to spend on what the brand is spending and that’s educational support. And that’s an important part of the pull through because clients that are well-educated on their skin care regimen are going to be less likely to go to Sephora and then just impulse buy a product that somebody happens to sell them because they made a good pitch. So having somebody that’s well educated on the brand that they’re using, they trust the people they’re getting it from as being experts. And the only way they’re going to become experts is by being supported by the brand. So the educational aspect becomes so important. And then your brand can also help you with things like doing pop-up events or skin analysis events or open house events, giving gifts and treats away to the patients that are coming in.
Candace Noonan:
So there’s a lot of benefits to pairing with a brand that supports you through this whole process. So it’s important to have a [inaudible 00:16:25] one that works. One preferably that you’re using. You and your team are using themselves. And a lot of brands like ourselves will actually give gratis products and create incentives because we know when you get onto our product, we know it works and we know you’re going to love it, but we just need you to get onto it.
Candace Noonan:
So we’re going to make that happen in any way, shape or form that we can because we know you are then the walking testimonial and if your entire practice is speaking the same language and saying how amazing stuff is and then walking around like billboards, your clients are going to be more willing to invest in their skin care. And therefore by seeing that result, come back again. So it becomes this revolving door. So then it leads to the final, one of the most important selling points from a skin care point of view, is not being available to be purchased by the public online because that really protects the channel and it shows that the consumer can only come back to your practice to get those repeat regimens. So then it increases that bottom line again.
Tim Sawyer:
Yeah. And to me it seems natural because again, and there’s reluctance, and I want you to speak to the reluctance. So, if we… You and I’ve talked about this many times. Someone goes to the dermatologist, they get, a treatment on whatever it is they’re caring for. Then I give them a prescription. The person doesn’t question it. Goes and gets the prescription and that’s it.
Candace Noonan:
Yeah. That’s an easy process wouldn’t you think? Absolutely, and that’s why a lot of our practices, we encourage the physicians, if they is a physician in the practice, on a daily basis to get involved with the product recommendations because just the fact that it’s coming from that physician, even if he’s not being very specific about which products you need. He doesn’t need to know, “Okay, you need sequence eye gel level one with hyaluronic acid. He doesn’t go to that detail. Just the fact that he’s saying, “Speak to my esthetician or speak to my provider. We’ve got a really good skin care line that I think can help you. Let them recommend a regimen for you.” Just that will make the clients so much more likely to purchase because of that endorsement, that professional endorsement. And that’s where the practice almost has to also elevate their providers and make sure that they’re giving them the education that when the doctor hands off to them, that they can confidently then speak to the doctor’s recommendation. And just like you said, getting that prescription. People don’t even question it.
Candace Noonan:
The same thing with the physician. If he mentions to go speak to my [inaudible 00:18:56] provider, the people won’t question. That’s an… we all make that reluctance, that mistrust because unfortunately this is, I didn’t even know the numbers nowadays I’d have to research it but it’s like an $80 billion industry this. Of course, people are going to mistrust information because you got your Google, there’s a whole bunch of companies making plans and marketing. So how does the consumer weigh between the truth and the untruth? When they walk into the practice, they have to believe in you. You have to establish yourself as an authority in the industry and then having the physician endorsement is a wonderful way to really help with that causes the relaxing sense that consumers may have.
Tim Sawyer:
It’s so funny candidates because as you were describing that, so it… On the clinical side, I won’t mention her name, she’d kill me, but my daughter who lives in New York City, she has adult acne. She’s young, she’s 22 but she’s got adult acne and… shout out to our client, Paul Frank, one of the greatest dermatologists in the world in New York City, good friend and client of ours. He’s actually treating her now and I just probably-
Candace Noonan:
Hello.
Tim Sawyer:
But that’s okay. Anyways, so he, what’s so funny and this tells you a lot about how people think. So, she’s gone through the process. She’s on [inaudible 00:20:27] takes it to fill it… So no question, I just grabbed the prescription, take it to fill it. Go to the pharmacy and the person at the pharmacy actually says, “Do you realize how much this costs?”
Candace Noonan:
Oh wow. Yeah.
Tim Sawyer:
It’s like a –
Candace Noonan:
Absolutely.
Tim Sawyer:
You want me to-
Candace Noonan:
You’re buying in. Yeah, absolutely. You’re buying in before you’ve even been given a full picture. And so if you could just take a little bit of that and talk through that skin care to the stuff that’s actually making you money in your practice, then you’ve got a secret formula. Because people don’t question. If your physician says get it, they’ll get it. Because that’s the title they’ve spent years and years. They’ve earned that title because they are experts in that area. So, of course people trust them.
Tim Sawyer:
They do. You said something very prophetic and it’s this, that a lot of times, and whether it’s skin care or other product, cars or whatever, where you can tell that the person presenting the information, we’ll use the term sales person, you can tell if they themselves believe in it. Or are they… Do you have someone working for you in your clinic that is the person at CVS filling prescriptions that’s thinking to themselves about your skin care line? Do you understand how much this costs? And it comes subtly. [crosstalk 00:21:50] And so what you have to do, find the people who not only believe that, first of all, believe in the product. And I think what you said is very prophetic. We should be encouraging our own employees, our team members to be the ambassadors in using these products themselves because then they become true believers. And that wipes out any doubt whatsoever that the value proposition is solid.
Tim Sawyer:
Whether it’s a $100 or $1,000, the value proposition is solid because they themselves are already sold and reaping the benefits. And so I think that is great advice. And then as you guys go through… So I know that there’s a lot that goes into not just the education of skin care, the education around the ingredients in the products, but again, a skin care line can really make or break the profit margins of a med spa early on. So can you speak to one of the issues that I think about, which is less sexy, but like inventory management. How does somebody know or gauge and how do you guys help them understand, “Hey, this is the appropriate amount to order the first time and we’ll grow with you.” Can you walk me through that?
Candace Noonan:
Yeah. So now we’re getting into an area that truly isn’t my area of expertise. I really enjoy thinking of myself as more of the scientist education based on products and ingredients as we’ve spoken about. But having been in the industry for 13 years and been in hundreds and hundreds of practices, you sort of pick up a thing or two in terms of the business side of things, which obviously isn’t my forte, but you certainly notice a few things as key. Now, when it comes to investing in a skin care line, a lot of skin care lines, will have open orders, which is really difficult because I know when we go in and we speak to practices, we take the approach of that we have no minimum orders. We have suggestions and we base the suggestions on your budget. So what is the ultimate skin care budget? Taking into consideration, that if you have a poor representation of the skin care line, it doesn’t give the consumer that vision of confidence that you’re willing to stock your shelves with this product because you know it’s going to deviate.
Candace Noonan:
So there’s a lot of psychological things that go into it in terms of how much product you put on your shelf. But ultimately what it comes down to is your initial budget and what your original investments is. We usually recommend somewhere around a $3,000 investment to start and we pay the rest and now, again, I’m talking from [inaudible 00:24:36] point of view. We have a different approach because we’re owned by [Robin Couch. 00:00:24:41] However, we don’t have a very corporate structure in terms of how we deal with our accounts. We deal with them very much and we tailor how we do business with them because we’re not commanded by a bigger corporate structure with our owner. And we have recommendations starting at $3,500, going up depending on what your budget is. We don’t have minimum orders because we truly want to build the brand with you as you grow.
Candace Noonan:
So we can start with very limited selection of [inaudible 00:25:14] products and then as we know you’re going to grow and expand then we grow the product representation with you. So that’s sort of how our approach is because we don’t want to overload you because we know how difficult cashflow is. As you know cash flow in the beginning, as you mentioned, it’s really, really difficult. So we don’t want to overload you with products. We offer drop shipping that you can have perhaps dummy displays and then what you don’t have on hand, you send fresh directly to the consumer so that you don’t have to have that huge investment in product when you’re initially starting out. So there’s a lot of different ways you can take that. But obviously having a good representation of products that you know will sell initially that are going to be your call and then expand from there, will help you really adjust your products stocking to your demographics, that you can see what works and what doesn’t work.
Candace Noonan:
And going back to the questions you asked early about what number of products you should have in terms of representation. How many brands? It’s quite an interesting one. As much as you could possibly with one single brand, run your entire practice. Using all skin types and skin concerns. The biggest thing that you need to look for is to ensure that you have a [inaudible 00:26:42] representation that equals your retail representation. From a sales point of view, just experience as an actual institution. It’s far easier to sell a product that you’ve used on them in treatment that you have then represented in retail versus having your retail product completely different to your backboard product. Then there’s disconnect. Why aren’t you selling me this product that you just used on me that you thought was so good?
Candace Noonan:
So having that correlation is important. But having, I think two brands represented. One can be your more medically oriented brand and then your second brand can be a brand that’s sort of bows to marketing trends. That’s the fashion fad. That’s the hot of the price CBD product that you think is just amazing or a brand new foot treatment that’s just, you tried and you love. So having that second sort of less marketing oriented brand and then a brand that is really, really [inaudible 00:27:33] and results oriented is a really good starting point. And then look for brands that don’t have minimum orders that you can have a minimal investment with maximum exposure and the long term idea of growing with them.
Tim Sawyer:
Well, that is actually great advice. And I will say this, for someone who qualified the start of that answer with, “This isn’t my area of expertise-”
Candace Noonan:
That’s not my wheelhouse. I’m an educator. I’m not a business-
Tim Sawyer:
You sounded like an expert to me and I’ve been around this for [crosstalk 00:28:10] … I give you a lot of credit-
Candace Noonan:
Thank you.
Tim Sawyer:
And like I said, you guys know what you’re doing. But before we start to wind down, I did want to talk one more thing. What are kind of the cool not the fluff CBD stuff, and I’m not saying CBD is fluff, but what are the ingredients right now that people should be looking for that consumers are aware of that, “Hey, this should be in my skin care regimen because I read about it. It’s going to help me.”
Candace Noonan:
Yeah. Actually, ironically enough, and I’ve got these numbers from a global branding team in South Africa and brand is not affected and I… sort of brand management that happens from South Africa and I attended an educational course that they put on last year and they said that hyaluronic acid needs to be on all our radars. There has been something like 500,000 Google searches for hyaluronic acid. So consumers are starting to search this particular ingredient. So, that’s something I think that’s going to be very trendy. And in the full sense you can look forward to seeing a lot of skin care lines starting to include this ingredient, which is [inaudible 00:29:24] simply because there’s so much cosmetic chemistry that goes into it. Just because I’ve got hyaluronic acid in my product and I’m marketing it, doesn’t mean that it’s the right molecular way, that it’s stable, that it’s actually getting where it needs to go.
Candace Noonan:
And I feel very sorry for consumers that sort of knows little bits, but they don’t know enough because there is so much marketing that goes into it. So hyaluronic acid, I think, is different. If you’re going to be [inaudible 00:29:47]. I definitely think CBD is a trend at the moment and it’s maybe a fad, but I think if somebody comes up with a really good high quality CBD product that that’s definitely something consumers are going to look and see. And the last thing, I was actually reading an article this week about consumers, especially the millennials and I think they statistically said generation X are looking for sustainability. That they’re really starting to look at, are the ingredients sustainably sourced? The packaging sustainably sourced? I think that’s going to be the next trend. Because humans are going to start asking about ingredients and product sustainability.
Tim Sawyer:
And I know in the exposure that I’ve had to DermaConcepts and environment in general, a big part of your commitment to quality is the way that, not only the origin of the product, the chemistry in the product, but the way that you package and handle that product so that that person, not only the practice but the ultimate consumer can expect a consistent result from the skin care lines. And I know you guys are big sticklers on that and I-
Candace Noonan:
Goodness needs Tim. You don’t even need me on this podcast. You have all the answers. See? You’re very well trained? You know the story. That’s it. We starve for this.
Tim Sawyer:
The thing I hate about DermaConcepts is you all say the same thing. Wait, because it’s true. I get so afraid. I tell people all the time. You know when you have a brand is when people say to you, “You know what I hate about you guys? You all say the same thing.”
Candace Noonan:
Well, absolutely. Well, my speech isn’t going to change because there’s nothing to change about it.
Tim Sawyer:
Yeah. And I always tell people, I’m like, wow, “You don’t need a great memory if you tell the truth.”
Candace Noonan:
I was going to say that. I was exactly going to say that.
Tim Sawyer:
And it comes through, in articles that I use from Rob and Carol down, it comes through. And so as we wind down where can folks… A couple of things. One, for any of our listeners, by the way, almost 8,000 subscribers now shout out to our subscribers in less than a year. So grateful for that. It continues to grow every single day, every week and month, all elective medical people and we’re so grateful for that audience. So, for the folks in our audience who are considering either they’re starting up a clinic, med spa and they want to talk to you guys about DermaConcepts, number one, or they’re looking to switch, they’re not happy or make a change-
Candace Noonan:
Whatever the case.
Tim Sawyer:
[crosstalk 00:32:25] What’s the website and your email? How could they get ahold of you guys?
Candace Noonan:
So that’s pretty easy. It’s my first name, Candace with a C, C-A-N-D-A-C-E@DermaConcepts.com or you can simply email info@dermaconcepts.com and then Beth will forward you through to the representative in your area that will be able to take care of you. For me personally, if you’ve enjoyed what I’ve had to say and would like to learn more we offer regional trainings all over the country, but I have a big regional training coming up in Delray Beach where we have a dedicated training facility in Florida on April 6th, 7th and 8th where I really go into Environ as soup to nuts from our principal’s philosophy, science, history, retail products, professional products, MPO products.
Candace Noonan:
And just as a matter of fact just to see me speak, I’m actually speaking at the American Academy of Facial Aesthetics in Fort Lauderdale. They have a training sort of Academy for people interested in getting into the med spa business on April 17th and 18th in Fort Lauderdale. So that’s my sort of agenda for the next couple of weeks with people who will be able to join me and learn a little bit more about advanced skin care and the inner workings of it.
Tim Sawyer:
Well, I want to say first of all, everybody that has the time and is interested in growing their knowledge base, their IQ around skin care, absolutely, April 6th, 7th and 8th in Delray. It’ll be worth your time, energy, and effort just to get down here and see Candace and you won’t be disappointed. I think it’s amazing. And I didn’t know this about you. I’m really glad because we’ve known each other for years, but never had that conversation that you actually spent five, six years as an explorer out and seeing [crosstalk 00:34:18] And it’s funny because I’m enviable, although I’ve been in almost all 50 States, I’ve never been to the other side or over South Africa. I’m not… Like I said, I’m going to try that. Try to get there this year. So with that, [crosstalk 00:34:33] Candace, I want to really… I know how busy you are. I know how much you travel.
Tim Sawyer:
Hopefully you’re traveling less now than you were when you and your hubby were bouncing around the United States. But I know how much you travel. I know how much time and energy you put into this. And I know how much DermaConcepts, Rob and Carol believe in you and their products. And it’s been a great friendship and truly one of the great companies in this space. So, with that being said, we want to wind down. We want to thank everyone for listening today. We want to encourage you to check us out. True to Form. As always, this week’s episode brought to you by DermaConcepts. We encourage you, if you’re interested in what we had to say today, you want to learn a little bit more about Crystal Clear, go to CrystalCleardigitalmarketing.com, CrystalCleardigita marketing.com.
Tim Sawyer:
Guys would love to help you out. We now have software packages starting as low as $395 per month. Hurry to check it out and we look forward to connecting with you again next week. Thank you.
Moderator:
Thanks for tuning into this week’s episode of True to Form brought to you by DermaConcepts, the exclusive distributor of Environ Skin Care. To learn more about this week’s podcast sponsor, visit DermaConcepts.com. And to learn more about your podcast provider, Crystal Clear, visit CrystalCleardm.com. Be sure to subscribe to the show on all your favorite music ads, including iTunes, Spotify, SoundCloud, and TuneIn to stay up to date with the newest episodes. Thank you for listening.
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