The Social Patient Center (SPC) by Crystal Clear is a leader in marketing and practice management software in the elective medical space. Our cloud-based software system empowers practices with the tools to manage their businesses in ways they never even dreamed of. Our solution provides integrated marketing and lead generation features combined with powerful tools to run your day-to-day operations — ultimately allowing you to see each and every patient all the way through from the point of lead submission to becoming paying and returning customers. The SPC was designed specifically for elective medical practices by our marketing and practice management experts to help maximize your revenue, streamline your operations, and increase efficiency in all areas of your practice.Increase your revenue and streamline the billing process with our powerful billing module.

Key Features

Opportunity Management

Integrated Practice Marketing

Multi-Location Scheduling

Text & Email Reminders

Document & Photo Storage

Referral Tracking

Online Reviews & Surveys

Quoting & Billing

Integrated Payment Processing

Recurring Memberships

Package Tracking

Email & SMS Marketing

Social Media Marketing

Notification Center

Task Management

Two-Way Text Communication

Conversion Reports

User Productivity Reports

Scheduling Reports

Consent Forms

Electronic Diagrams

Note Templates

Telehealth

Financial Reports & Much More

Drastically reduce your no-show and cancellation rates with our robust calendar.

Use our robust calendar for multi-location, multi-provider scheduling to help drastically reduce your no-show and cancellation rates with our automated appointment reminders and no-show/cancellation notifications.

Manage provider, equipment, and room calendars for multiple locations.
Send automated appointment reminders via email & text.
Track your patients’ whereabouts throughout their visits.

Increase your revenue and streamline the billing process with our powerful billing module.

The SPC’s integrated billing module has all of the tools you need to drive and manage your business’s sales needs, as well as open new forms of revenue streams to expand your service offerings.

Easily generate quotes and bills, complete with integrated credit card processing.
Bring in additional revenue by offering packages and membership subscriptions* and track the usage.
Reward loyal patients and keep them coming back by entering them in your very own loyalty rewards program.
Sell gift cards and track balances

*Requires use of Crystal Clear’s merchant service account through Bluefin

Drive revenue, increase conversions, and improve quality with automated call monitoring

Most small business owners don’t have the time to monitor phone calls for quality assurance, so we’ve taken the burden off your shoulders with automated phone call sentiment reporting that you will only find available in the SPC.

Improve your customer service experience by analyzing the sentiment of your phone calls by using key words and phrases to determine quality.
Drive revenue to your practice by identifying opportunities to cross/up-sell products and services to new and existing patients.
Save time and money by automating your call monitoring process to determine at-risk customers to promote loyalty and retention.

Ensure your follow-ups don’t fall through the cracks with our simple yet impressive task management system.

Keep your staff efficient by creating and managing their follow-up tasks.
Use the task auditing tool to see a historical timeline of each task from start to finish.
Always be in the know of important activities that go on within your practice with the built-in notification center.

Conveniently generate and store all your patient documents electronically.

The Social Patient Center gives practices the benefit of reducing cost of paper and printer supplies by generating electronic documents built for your practice’s specific needs.

Generate consent forms electronically thru the SPC and allow patients to sign electronically.
Eliminate the need for patient charts in your practice by creating all your chart notes, treatment plans, and operative reports digitally.
Easily create important clinical document templates such as lab requisition forms, prescriptions, and op reports.

Sign consents, draw on canvases, and use note templates on desktops and tablets.

Embrace the mobility of the SPC by using your desktop and tablet devices to chart, sign and draw directly from the treatment room.

Create your own electronic diagrams to annotate treatment areas from any desktop or tablet device.
Easily document sites of injection for all injectable treatments performed by your practice.
Securely store all patient related documents electronically with your patient records in the SPC.

Get rid of your paper charts! Save time and money by leveraging the electronic document functionality built-in to the SPC.

The Social Patient Center allows practices to turn their very own paper documents into electronic documents with a built-in document builder. Add your clinical documents such as operative notes, treatment logs, lab requisitions, prescription templates, and much more!

Stay consistent by keeping your existing documents looking and flowing the way they currently do.
Remove the clutter from your practice by removing piles of paper charts and convert your documents into an electronic version.
Easily find documents in a contact profile and simply open them amongst your browser to review treatment plan history.

Intergrated Telemedicine. Bring the power to your business to help keep your paitnets and staff safe and healthy.

Virtual visits available at your fingertips. Minimize unnecessary foot traffic in your practice and verout unqualified leads by offering visits directly from your practice management software system.

See patients any time, where using any desktop, tablet or smartphone device
Share your screen with patients to review medical records, photos, and documentation
Fully integrated with the SPC’s Calendar Module appointment reminder functionality.

Guide your marketing and lead generation efforts with integrated marketing tools.

The SPC has the ability to integrate directly with your online presence to give you robust data and analytics to help guide your marketing and lead generation efforts.

Automate approximately 85% of your patient communication, which in turn allows your practice to put more effort into providing your patients with the quality care they deserve.
Send targeted marketing directly to your entire patient base depending on where they are in the patient life cycle or what services they are interested in.
Manage your online presence by sending out automated reviews and survey requests.

Effectively evaluate and manage every aspect of your practice using powerful data from our extensive reporting and analytics

Analyze the overall health of your practice and make data-driven decisions to steer your practice to success using the data from one of our many available reports.

Assure your marketing dollars are being spent right by tracking your leads and referrals with our thorough conversion dashboard.
Evaluate the financial stability of your practice from a bird’s-eye view or down to the last penny with our detailed financial reports.
Assess your staff’s productivity from lead conversion to scheduling to sales with the built-in user productivity reports.

Give us a call today to schedule your demo of the industry-changing Social Patient Center from Crystal Clear and learn how our fully-integrated solution can help your practice Find, Serve, and Keep more patients profitably.