Practice management software offers healthcare providers a convenient way to deal with the paperwork and compliance issues of running a practice. But great PM software takes things even further, making it easy to stay in touch with patients and position your practice for better efficiency and faster growth. In fact, the right management software offers more benefits than you might imagine.
8 Benefits of Using Practice Management Software
1. You Get Reimbursements More Quickly
So many things go into billing that it’s no surprise this is one area where many practices risk losing out. With the right software, you can be sure all your billing is properly coded and in line with all government and insurance requirements. The right PM software does all that for you while also making it simple to generate bills at the time of service while you’re on patients’ minds. And when you use the PM software from Crystal Clear, you also have a powerful billing platform with integrated credit card processing to make payments simple and convenient for your patients.
With the PM software from Crystal Clear, it’s also easier to keep track of bills and collections, identify when bills are late, and maintain accurate patient records. Best of all, you can do all this without burdening your staff with endless paperwork tasks. When everything is electronic and controlled by one powerful software system, billers and coders can do more tasks in a day and more effectively account for daily billing and classify accounts receivable.
2. You Streamline Every Aspect of Your Practice
There are countless ways having a robust PM software system like Crystal Clear’s Social Patient Center can streamline the work at your practice. From allowing you to quickly lookup electronic health records to processing accounts receivables and insurance reports, everything moves more efficiently when it’s done and stored online. Beyond that, the SPC also gives you a powerful calendar system that makes it easy to track patients throughout the visit and efficiently schedule every room, provider, and piece of key equipment: even with multiple providers and locations.
Using the SPC’s task management tool, you can keep your staff operating at peak efficiency by creating follow-up tasks and managing how they’re performed. The auditing tool allows you to look at the historical timeline of every task. At a glance, you’ll know everything that’s happening at your practice and be able to efficiently task staff to the jobs best suited to their skills.
3. You’re Ready to Scale Up (and Keep Up) Easily
When you invest in stand-alone EMR or EHR software, you get some of the benefits of practice management software, but there are also some serious downsides. If your practice grows, your software may struggle to keep up. You’re also responsible for keeping the software updated, so patient information is always secure. This is a huge task, and unless you have the time and expertise to give it your full attention, it’s easy to let something slip through the cracks.
With PM software, none of this is an issue. It’s simple to scale up, but the software works just as well for a small practice as a large one. Growth can be seamless, and there’s no need to learn new processes or buy new software as it happens. And as you grow, you never have to worry about keeping software up to date. Instead of making your staff or patients wait while IT comes to fix things or run an update, you have a team of professionals at work constantly keeping your software and systems secure and running smoothly.
4. You Can Automate Mundane Tasks
Not only can good PM software make it easier for your staff to take care of their tasks: it can also take over a lot of the mundane items that tend to eat up all the time in your day. This lowers frustration levels for staff, provides patients with a better experience, and gives you peace of mind that nothing has been missed.
Practice management software can automatically schedule follow-up appointments at the time of service and then send out reminder emails and texts to reduce your no-show and cancelation rates. If a patient does cancel, you know about it instantly and can even set the software to automatically contact patients on a standby list, so the hole in your calendar is filled as quickly as possible.
The Social Patient Center from Crystal Clear can automatically track inventory and order new supplies when things get low. It tracks packages, sends out reviews and surveys, so you get the feedback you need, and can take over about 85% of patient communication. That leaves you free to give your time to in-person patient interactions and that remaining 15% of more personalized communication.
5. You Have the Tools to Improve Marketing Strategies
To grow, your practice needs to offer the right services to the right people at the right time. Using your PM software, you can do just that. The Social Patient Center can actually integrate directly with your online presence, so you’re always getting accurate data and analytics for your lead generation and marketing strategies. Using your PM software, you can send out targeted emails or social media messages to anyone in your patient base at just the right moment.
You’ll have the analytics at hand to instantly know where in the life cycle any patient is, what services will most appeal to them, and when to contact them with an offer. You can also use your software to offer special treatment packages to those with membership subscriptions. Set up a loyalty rewards program and automatically reward your most loyal patients to improve their experience and keep them coming back.
6. You Get a Better Understanding of Your Financial Health
Powerful reporting systems are just one of the advantages of a robust PM software system. When you have a clear view of the overall health of your practice, you can make data-based decisions to guide things in even more profitable directions. Your PM software can be the key to success by generating the reports you need to better see where you stand.
Use your software to track leads and referrals and use the Social Patient Center’s conversion dashboard to be certain of how your marketing dollars are performing. Use the built-in productivity reports to see how your staff are doing in their tasks, from lead generation to scheduling. With PM software financial reports, you can zoom out for a bird’s-eye and a quick confirmation of where you stand or drill down into the details to see where every penny is being spent. You’re in charge and can use the system to get exactly what you need to know.
7. You Have a System Everyone Can Use
When you’re working with separate systems for electronic health records and billing, coding, and communication, you’re paying twice for separate systems that only have limited use. An EHR system is very useful for medical professionals who need to access patient medical histories, but they’re not much use for front-desk staff who need access to very different types of patient information. You need a way to keep a patient’s sensitive medical information and sensitive financial information safe, accessible, and compliant.
The simplest way to do this is with a system that everyone can use. That’s what the Social Patient Center offers. The system is able to keep all the records compliant, separate the financial from the medical, and give you and your staff access to what they need at the right time, separating the clinical and financial as appropriate. The system can also generate reports that keep patient information anonymous but still allow you access to solid numbers so you can make decisions for your practice.
8. You Have More Time for What You Do Best
Your practice is a business, but first and foremost, you’re a medical provider. Nearly every practice experiences frustration at times, finding time both to focus on quality patient care and keep the practice in good financial health. And when you consider all the time spent on paperwork, compliance issues, insurance billing, and other essential but often mundane tasks, it’s no wonder many medical practices find it frustrating to balance efficiency and patient care.
Perhaps the chief benefit of practice management software is that it frees you up to concentrate on what you do best: providing the best healthcare experience possible. Medical professionals can focus on providing quality care while front-desk staff has more time for interacting with patients because mundane tasks are being done and tracked automatically by the software The end results are better productivity, profitability, and, most importantly, a better patient experience.
Get Started With the Social Patient Center Today
Crystal Clear is a leader in practice management software for medical practices. The powerful, cloud-based Social Patient Center gives you all the tools you need to manage your business and also offers ways of improving efficiency you may never even have thought of.
Visit Crystal Clear Digital Marketing today to learn more about how the SPC practice management software can maximize revenue, minimize frustrations, and increase efficiency and profitability for your medical practice.